Frequently Asked Questions

frequently asked questions

Have a question? We're here to help.

Below are common questions we receive and the answers you're looking for. If you can't find the help you're looking for, please contact us through the chat below.  Click a question to reveal the answer then click a new question for more answers!

You have two options:

  1. Purchase training directly on our web site. Once you find a course you want to take, click the shopping cart button. When you have all your courses selected then proceed to checkout.
  2. Contact an Account Executive directly at 866-702-3301.

Yes! If you need to take a course that is not on our schedule or not available at the right time, we will work with you to find the best solution. Contact your designated sales representative, chat with us, call us at 866-702-3301 or complete the Contact Us Form

We accept Visa, American Express and Master Card. We also accept Pre-Paid Training Coupons, Microsoft Software Assurance Training Vouchers (SATV) or Cisco Learning Credits.

Your credit card will be charged once your order has been confirmed.

After purchasing online, you will receive an email confirming your order submission. This is not your enrollment confirmation. Once we review your order and confirm course availability, you will receive an email with a transaction code which confirms your enrollment. It can take up to 24 hours for final confirmation.

If you need to change or cancel an online purchase please contact us directly at 866-702-3301. We are happy to make any changes or cancellations in accordance with our Cancellation and Refund Policy.

  • Launch button does not show up until 30 minutes before class time
  • Please make sure you have agreed to and accepted the conditions to participate in the class by checking the green check next to the agreement. If the launch button is not showing, click on the agreement and accept.

Please note: If you are more than 30 minutes late our policy is to mark you as a 'No Show' and we may have to reschedule you to a new date.

Once the evaluation at the end of class is complete, you will be sent a digital copy of your certificate.

If you do not receive a certificate within one business day of the class completion, please check your Spam filter and/or junk mail. If it is not there, please contact

If your class is designed to use digital courseware, the code for the digital courseware is located in the class login area under Courseware Notes. (Please review the steps listed below.)

NOTE: You will not get a green check mark next to View Courseware Notes.

  1. To access your courseware log into your account, go to the My Training link at the top, or Click Current Training
    My Training screenshot
  2. Under Current Training select " Redeem Training Key" or the class name
    Class name screenshot
  3. Your digital courseware access codes and instructions will be listed..
    Courseware notes screenshot
  4. CLD Students

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